Terms of Service.

Welcome to the Ceres Homestead online store. We hope you have enjoyed our offering and the wares we have curated from local and international suppliers.

Our online store purchase and return policy is really quite simple.

    1. Currently we are only shipping to Australia.

    2. We fulfil online orders on Mondays, Tuesdays and Fridays and all Express orders as priority. Please contact us if your order needs to be prioritised - we are happy to help you get it organised as fast as possible!

    3. If you require gift wrapping, please reach out to us via email & we can assist with your request.

    4. If you order a number of items and if an item is required to be on backorder, we will contact you straight away with the option to either hold, ship separately or refund part of your order.

    5. We use the registered service through Australia Post for our orders. When your order is sent, we will send you the tracking number so you can follow your purchase each step of the way.

    6. If you cannot use our online store for any reason, please email or call through your order and we can arrange payment via Credit Card (VISA, MASTERCARD, AMEX), Cheque or Direct Debit.

    7. Once you have placed your order, we will be in contact about the delivery date. It usually takes 5-10 days for orders, and due to the current postage delays caused by Coronavirus, we are unable to guarantee these timeframes.

    8. Although Ceres Homestead strives to always display the correct availability of products, an item may have gone out of stock at the time of your order. If this happens, we will contact you via e-mail or phone and provide you with an estimated shipping date. Any other items will be shipped straight away, and we ship the back ordered item at no cost. If you choose not to wait, you have the option to either exchange the back ordered item or receive a refund of the retail price.

    9. Ceres Homestead is happy to exchange a gift but we do not refund for change of mind reasons. Any returns or exchanges must be within 14 days of receiving your order, and at the discretion of Ceres Homestead. Please email us with a request (jane@cereshomestead.com.au). Items should be returned to us in good and re-saleable condition with all labels and original packaging intact. All postage costs associated with the exchange are the responsibility of the customer. We do not give cash refunds, but can happily issue a credit for approved exchanges or returns.
      We do not offer exchange or return on sale items, all sale purchases are final.

    10. Faulty Returns - Please email us if you have a claim for a faulty item within a reasonable amount of time from receiving the item. We may need images of the faulty item, and we will normally request the item is shipped back to us for inspection. If we then determine the good is faulty or damaged through no fault of the customer, we will replace or refund the cost of the item. If we replace the item, Ceres Homestead will cover the cost of reshipping to you.

    11. Unless you contact us to specify that you want to pay for insurance, packages are by default uninsured and unfortunately, we cannot assume liability for loss or breakage.


If you have any other questions, please email us anytime.